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Contact

Contact begins with the question that needs review.

Paid Pilot applications, existing order sources, operational questions, delivery-provider questions, and company inquiries use one controlled contact route.

Inquiry types

Choose the review that matches the question.

These categories do not promise eligibility, integration, provider availability, or a commercial outcome. They identify the information needed for a grounded response.

Paid-pilot qualification

Determine whether the operating path is a potential fit

Use this inquiry to apply for the USA Paid Pilot and provide the operating context needed for review before merchant provisioning begins.

Prepare these details

  • Business type and operating location
  • Current order sources
  • Pickup, delivery, or catering requirements
  • Who reviews orders and who prepares them

Existing-order-source review

Review an ecommerce or ordering source before support is represented

Use this inquiry when orders already originate outside SaaSMX and a controlled operational handoff needs evaluation.

Prepare these details

  • Name of the current order source
  • Available export or connection method
  • Current order states and merchant actions
  • Commercial or provider constraints already known

Operational-fit question

Clarify merchant, kitchen, pickup, delivery, or attention responsibilities

Use this inquiry when the main question concerns how work changes after an order arrives.

Prepare these details

  • Current responsibility at each step
  • Conditions that stop preparation
  • Kitchen readiness process
  • Final pickup or delivery handoff

Delivery-provider question

Separate SaaSMX workflow questions from provider-controlled terms

Use this inquiry for the intended delivery path while recognizing that provider availability, pricing, and contracts remain separate.

Prepare these details

  • Expected delivery area
  • Current or intended provider
  • Merchant handoff responsibility
  • Provider account or contract status

General company inquiry

Ask a factual question about SaaSMX or the public website

Use this category for company, publication, partnership, or website questions that do not belong to merchant qualification.

Prepare these details

  • Organization or business name
  • Reason for the inquiry
  • Relevant context or source
  • The response needed

Contact form

Provide the information needed for review.

Online submission is available for business inquiries.

Complete the verification, then submit the inquiry for review.

Official business contact:[email protected]

Public-site inquiry handling is covered by theSaaSMX Privacy Policy.

Paid Pilot sequence

Application comes before provisioning.

  1. Step 1

    Select the inquiry type

    Paid Pilot applicants use Paid-pilot qualification. Other inquiries use the category that matches the review needed.

  2. Step 2

    Provide the operating facts

    Provide only the merchant, order-source, responsibility, fulfillment, or provider details needed for the selected review.

  3. Step 3

    SaaSMX reviews the operating fit

    A Paid Pilot application begins an operator-assisted review. It does not create a merchant account or automatically approve participation.

  4. Step 4

    Approved merchants are provisioned separately

    Agreement, internal provisioning, merchant configuration, and launch review occur only after qualification and approval.

Contact service readiness

Online submission is active through the protected contact route.

Protective checks and approved message delivery remain required for every accepted online inquiry.

Request checks

Active

Protective request checks are active for the public contact route.

Production message delivery

Configured

Approved production message delivery is connected for public contact inquiries.

Public contact submission

Active

Online submission is active for the public contact form.

System boundary

Application is not self-service onboarding

The public contact path begins a review. Merchant provisioning and activation remain controlled SaaSMX operating steps.

Inside the boundary

Available

  • The inquiry categories and information needed for review
  • The responsibility and qualification boundaries that apply
  • Protective request checks for the active public contact route
  • Approved message delivery for business inquiries
  • A fail-closed rule when required security or delivery checks do not pass

Connected or separate

Not provided

  • Specific response-time commitments or commercial outcomes
  • Automatic merchant approval or account creation
  • Provider availability or terms controlled by third parties

Submission boundary

The protected form is active for business inquiries.

Submitting the active form sends the provided inquiry information through the protected SaaSMX contact route for business review. Submission does not create a merchant account or indicate Paid Pilot approval.

Current status

Contact submission active

Contact address
Approved
Form interface
Active
Online form submission
Active
Paid Pilot application model
Operator-assisted

Contact availability

Online submission is available for business inquiries.

Use the protected form above or the approved business email address. A Paid Pilot inquiry still begins an operator-assisted review and does not create or approve a merchant account.

Submit inquiryEmail SaaSMX